For service and field teams, the vehicle is not cargo being transported, it is the tool that gets the team to the job. That is why the questions are different too: who is nearest to an emergency call-out, how long a visit to the customer actually lasted, and whether the work order was closed out on site. PratiMe links the vehicle's position with the work order, so the dispatcher does not have to call every driver to find out.
For teams that work on call-out, most of the loss is not in the driving, it is in the waiting and idle time between call-outs. Only once those two times are separated in a report do you see how much capacity actually exists and how many new calls can be taken on the same day. The solution links the vehicle and the work order, so the report comes without extra data entry.
Emergency calls go to the nearest team
When an emergency call comes in, what matters is who can get there fastest, not who is next on the list. A view of all vehicles on the map with each team's status lets you assign the call-out in a few seconds, with a realistic estimate of arrival time.
The dispatcher sees:
- the real-time position of every team
- which team is free and which is on a call-out
- an estimated arrival time at the customer
- call-out history by team
Work order in the field
A work order filled in that evening at the office loses most of its accuracy. When the driver receives and closes the order on the phone, with a note and a photo from the site, the data stays true to what actually happened, and invoicing does not wait for paperwork.
In the field, the app records:
- arrival and departure time at the location
- a description of the work done and materials used
- before and after photos
- customer confirmation of the completed service
Time on site and time driving
For capacity planning it is essential to separate how much time a team spends with the customer from how much it spends on the road. These two numbers rarely match the estimate, and they determine how many call-outs can realistically be scheduled in one day.
The report separates:
- time spent with the customer
- time spent driving
- number of call-outs per team and per day
- average duration by type of call-out
Business and private driving
For vehicles that stay with employees after working hours, the line between business and private driving has to be clear, both for costs and for tax treatment. Switching the driving mode keeps that split tidy without keeping a logbook.
At the end of the month you have:
- separate mileage for business and private use
- fuel consumption by driving mode
- records by driver and by vehicle
- a basis for billing without manual record-keeping
Frequently asked questions
How is the team chosen for an emergency call-out?
Based on the teams' real position and status on the map, not their order on a list. The dispatcher immediately sees who can arrive fastest.
Can the driver close out the work order in the field?
Yes, through the mobile app, with a note, the material used, and a photo from the site. Invoicing then does not wait for the paperwork to reach the office.
How is business driving separated from private driving?
By switching the driving mode, so mileage and fuel consumption are tracked separately. At the end of the month there is a basis for billing without keeping a manual logbook.
What do you gain by measuring time on site?
A realistic picture of how many call-outs a team can handle in one day. Time at the customer and time driving are separated, so planning stops being guesswork.
