Support & Additional Services
Comprehensive support and additional services that enhance the use of your GPS vehicle tracking system and fleet management solutions. Rely on the PratiMe team for continuous support and improvement of your system.
Driver app
A mobile app that lets drivers log trips, enter vehicle status data, communicate with the dispatch center, and receive tasks and navigation.
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Support & Training for GPS Vehicle Tracking
Training, coaching and support for using the GPS tracking system. Training for dispatchers, drivers and managers that helps you make the most of the system's potential.
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Alarms & notifications
A customizable system of alarms and notifications for critical events. Get notified instantly about speeding, leaving a designated zone, unusual engine activity and other important events.
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Reports
Detailed, customizable reports on vehicle and driver activity. Analyze data, identify trends and make fact-based decisions with our advanced reporting system.
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Eco-driving
A system for tracking and improving driving efficiency. Reduce fuel consumption, harmful emissions and vehicle wear by monitoring and improving driving style.
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Integrations
Connecting the GPS tracking system with other business systems. Integrate our system with your ERP, accounting, CRM and other systems for complete process automation.
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Fuel consumption tracking
Precise fuel consumption tracking and irregularity detection. Identify excessive fuel costs, prevent theft and optimize fuel spending across your vehicle fleet.
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Vehicle anti-theft protection
Advanced systems for preventing and detecting vehicle theft. Protect your vehicles and assets with GPS tracking and alarm systems that increase fleet security.
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HU-GO Hungarian toll
Support for paying and managing the HU-GO toll system in Hungary. Simplify toll payment and reduce administrative costs.
Learn moreWhy support determines whether you actually use the system
The biggest reason vehicle tracking systems end up unused is not the technology, but the fact that once installed, nobody keeps working with them. The device runs, data is collected, but nobody looks at it. That is why every system comes with training, alarms that report problems on their own, and reports that arrive without you having to ask for them.
Onboarding and training
Support & training cover setting up the system to match your processes and training the people who will use it. Without that step, the system becomes little more than a map with dots, instead of a tool for decision-making.
A system that reports on its own
Alarms & notifications alert you about an event - entering a zone, exceeding a speed limit, a drop in fuel level - instead of you having to go looking for the problem. That is the difference between being in control and analyzing after the fact.
Data that arrives on its own
Automatic reports are generated and sent to your email on a schedule, so oversight does not depend on whether someone got around to logging into the system.
A tool for the driver
The driver app connects the driver with the office - tasks, documentation and communication in one place, without phone calls and paperwork.
Solutions for specific problems
Some of the services in this category were created directly from problems clients report most often:
- Fuel keeps disappearing - fuel consumption control with an alarm on every sudden drop in level.
- High consumption with no clear cause - eco-driving and driving style analysis per driver.
- Fear of vehicle theft - theft protection with real-time notification.
- Data spread across multiple systems - integrations with your existing software.
- Toll costs abroad - HU-GO toll through Hungary.
Frequently asked questions about support
Do we get training to use the system?
Yes. Training is part of the system rollout and is tailored to who will be using it - dispatchers, managers and drivers do not have the same needs or the same level of access.
Who do we contact when something is not working?
Support is available by phone and email, on business days from 8am to 4pm. Contact details can be found on the Contact page.
What if our needs change?
The system is upgraded with modules without replacing existing equipment. Fleets usually start with basic tracking, then add fuel control, a tachograph or cameras once the need arises.
Does support also cover vehicles abroad?
Yes. The system works throughout Europe, so data is tracked and processed no matter where the vehicle is located.
How much does a system with support cost?
Support is included in the price, which starts from 8 € per vehicle per month. You can try the system free for 15 days - see the pricing details.
